Shipping and Returns
We are happy to exchange or refund goods if you are not entirely satisfied. Please return your item(s) with proof of purchase, in perfect condition with the item's original tags and packaging within 28 days and we will refund or replace the goods. Refunds will be completed within 7 days of us receiving the returned item. We cannot accept returns of used or incorrectly packaged items and you are responsible for any returned goods until they reach us. We therefore strongly advise that a proof of postage certificate should be obtained when returning any part of you order. We regret that delivery charges are non refundable, however in the unlikely event that goods arrive faulty or damaged, please inform us immediately so that we can replace or repair them in accordance with your statutory rights. In such cases, we can refund the costs of postage.
New Lydenburg Industrial Estate
New Lydenburg Street
Delivery & Shipping
All orders are carefully wrapped and packaged to ensure they reach you in a perfect condition.
Orders will be processed within 1 working day (not Saturday, Sunday or UK Bank Holiday) of the order being placed. During busy sale periods dispatch can take up to 2 working days, however is usually made within 1 working day after ordering. Once leaving the UK, you will be solely responsible for any additional customs, tax or duty charges. Delivery time once dispatched is approximately as follows:
Delivery Time (Working Days, Monday-Friday)
|UK||DHL Express||1-2 days|
|Guernsey, Isle of Man, Jersey||DHL Express||2-3 days|
|Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Swizerland||DHL Express||2-5 days|
|Canada, USA||DHL Express||2-4 days|
|Bahrain, Israel, Kuwait, Qatar, Saudi Arabia, United Arab Emirates||DHL Express||4-6 days|
|China, Hong Kong, Singapore, South Korea||DHL Express||5-7 days|
|Japan, Philippines, Taiwan||DHL Express||5-8 days|
|Brazil||DHL Express||5-9 days|
|Australia, New Zealand||DHL Express||5-6 days|
Our shipping rates will be available during checkout. Once leaving the UK, you will be solely responsible for any additional customs, tax or duty charges. Please be aware these may cause a delay to your delivery. Full payment of your order will be required before the order is dispatched. We are not responsible for delays caused by unattainable authorisation from credit card companies or banks.