Shipping and Returns

Returns Policy

We are happy to exchange or refund goods if you are not entirely satisfied. Please return your item(s) with proof of purchase, in perfect condition with the items original tags and packaging within 14 days and we will refund or replace the goods. Refunds will be completed within 14 days of us receiving the returned item. We cannot accept returns of used or incorrectly packaged items and you are responsible for any returned goods until they reach us. We therefore strongly advise that a proof of postage certificate should be obtained when returning any part of you order. We regret that delivery charges are non refundable, however in the unlikely event that goods arrive faulty or damaged, please inform us immediately so that we can replace or repair them in accordance with your statutory rights. In such cases, we can refund the costs of postage.

Return Address:
Hucklebones (Returns)
Unit 8
New Lydenburg Industrial Estate
New Lydenburg Street
London
SE7 8NF

Delivery & Shipping

All orders are carefully wrapped and packaged to ensure they reach you in a perfect condition.

Orders will be processed within 1 working day (not Saturday or Sunday) of the order being placed. During busy sale periods dispatch can take up to 3 working days, however is usually made within 1 - 2 working days after ordering. Delivery time once dispatched is approximately as follows:

Country

Service

Cost

Delivery Time (Working Days, Monday-Friday)

UK Standard £4.00 3-5 days
Courier £8.00 1-2 days
Isle of Man Standard £4.50 4-6 days
Courier £11.00 1-2 days
Guernsey, Jersey Standard £8.50 4-6 days
Courier £31.00 1-2 days
France Standard £10.00 5-8 days
Courier £14.00 2-4 days
Belgium, Germany, Luxembourg, Netherlands, Ireland, Denmark, Lithuania Standard £9.00 6-8 days
Courier £15.00 2-4 days
Austria, Greece, Hungary, Italy, Poland, Portugal, Spain, Sweden, Finland Standard £11.00 6-9 days
Courier £19.00 2-4 days
Czech Republic, Iceland, Norway Standard £13.50 5-8 days
Courier £27.00 2-4 days
Swizerland Standard £13.50 5-8 days
Courier £30.00 2-4 days
Qatar Courier £26.00 3-5 days
USA Standard £13.00 10-14 days
Courier £22.50 2-4 days
Canada Standard £16.00 8-14 days
Courier £27.00 2-4 days
United Arab Emirates, Kuwait, Israel, Saudi Arabia Courier £24.00 3-6 days
South Korea, Hong Kong, China, Singapore Standard £17.00 10-18 days
Courier £34.00 3-6 days
Japan, Taiwan, Philippines Standard £14.00 12-18 days
Courier £35.00 3-6 days
Brasil Standard £18.50 12-18 days
Courier £48.00 3-6 days
Australia, New Zealand Standard £17.00 14-20 days
Courier £38.00 3-6 days

Our shipping rates will be highlighted in your order. Once leaving the E.U., you will be solely responsible for any additional customs, tax or duty charges. Please be aware these may cause a delay to your delivery. Full payment of your order will be required before the order is dispatched. We are not responsible for delays caused by unattainable authorisation from credit card companies or banks.

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