Shipping and Returns

Returns Policy

We are happy to exchange or refund goods if you are not entirely satisfied. Please return your item(s) with proof of purchase, in perfect condition with the item's original tags and packaging within 28 days and we will refund or replace the goods. Refunds will be completed within 7 days of us receiving the returned item. We cannot accept returns of used or incorrectly packaged items and you are responsible for any returned goods until they reach us. We therefore strongly advise that a proof of postage certificate should be obtained when returning any part of you order. We regret that delivery charges are non refundable, however in the unlikely event that goods arrive faulty or damaged, please inform us immediately so that we can replace or repair them in accordance with your statutory rights. In such cases, we can refund the costs of postage.

Return Address:
Hucklebones (Returns)
Unit 8
New Lydenburg Industrial Estate
New Lydenburg Street
London
SE7 8NF

Delivery & Shipping

All orders are carefully wrapped and packaged to ensure they reach you in a perfect condition.

Orders will be processed within 1 working day (not Saturday, Sunday or UK Bank Holiday) of the order being placed. During busy sale periods dispatch can take up to 2 working days, however is usually made within 1 working day after ordering. Once leaving the UK, you will be solely responsible for any additional customs, tax or duty charges. Delivery time once dispatched is approximately as follows:

Country

Service

Delivery Time (Working Days, Monday-Friday)

UK DHL Express 1-2 days
Guernsey, Isle of Man, Jersey DHL Express 2-3 days
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Swizerland DHL Express 2-5 days
Canada, USA DHL Express 2-4 days
Bahrain, Israel, Kuwait, Qatar, Saudi Arabia, United Arab Emirates DHL Express 4-6 days
China, Hong Kong, Singapore, South Korea DHL Express 5-7 days
Japan, Philippines, Taiwan DHL Express 5-8 days
Brazil DHL Express 5-9 days
Australia, New Zealand DHL Express 5-6 days

Our shipping rates will be available during checkout. Once leaving the UK, you will be solely responsible for any additional customs, tax or duty charges. Please be aware these may cause a delay to your delivery. Full payment of your order will be required before the order is dispatched. We are not responsible for delays caused by unattainable authorisation from credit card companies or banks.

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