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Customer Service

Contacting Us

If you would like to contact us for any reason at all you can reach us the following ways:
Email: [email protected]
Post: Hucklebones Ltd, 5 Choumert Mews, Peckham, London, SE15 4BD. UK

If you need advice, assistance or have any feedback about the Hucklebones product or service, then we'd love to hear your thoughts.

Placing an Order

When purchasing items from hucklebones.co.uk you are agreeing to our Terms & Conditions. Once you have placed your order you will receive an email acknowledging the exact details of your order. Unless we have notified you that we do not accept your order, this is the completion of the contract between yourself and Hucklebones Ltd.

Pricing & Product Description

All prices we use on our website do not include postage or packaging. We try to make images, product descriptions and specifications as accurate and helpful as possible. However, Hucklebones take no responsibility for any variation in colour or sizing caused by the browser software you are using. All our images, descriptions and specifications contained on our website are solely published to give our customers the most accurate description possible. Hucklebones can take no responsibility for any third party advertisements or pop ups which may cause errors on you browser whilst shopping nor do we endorse them.

As required by UK law, children’s clothes are exempt from VAT (value-added tax). VAT is applied to accessories.

Returns Policy

We are happy to exchange or refund goods if you are not entirely satisfied. Please return your item(s) with proof of purchase, in perfect condition with the items original tags and packaging within 14 days and we will refund or replace the goods. Refunds will be completed within 30 days of us receiving the returned item. We cannot accept returns of used or incorrectly packaged items and you are responsible for any returned goods until they reach us. We therefore strongly advise that a proof of postage certificate should be obtained when returning any part of you order. We regret that delivery charges are non refundable, however in the unlikely event that goods arrive faulty or damaged, please inform us immediately so that we can replace or repair them in accordance with your statutory rights. In such cases, we can refund the costs of postage.

Delivery & Shipping

All orders are carefully wrapped and packaged to ensure they reach you in a perfect condition.

Orders will be processed within 1 working day (not Saturday or Sunday) of the order being placed. During busy sale periods dispatch can take up to 3 working days, however is usually made within 1 - 2 working days after ordering. Delivery time once dispatched is approximately as follows:

Country

Service

Cost

Delivery Time

UK Standard £4.00 3-5 days
Courier £8.00 1-2 days
Isle of Man Standard £4.30 3-5 days
Courier £10.00 1-2 days
Guernsey, Jersey Standard £8.50 3-5 days
Courier £31.00 1-2 days
France Standard £13.50 3-7 days
Courier £14.00 2-4 days
Belgium, Germany, Luxembourg, Netherlands, Ireland, Denmark, Lithuania Standard £13.50 3-7 days
Courier £16.00 2-4 days
Austria, Greece, Hungary, Italy, Poland, Portugal, Spain, Sweden, Finland Standard £13.50 3-7 days
Courier £19.00 2-4 days
Czech Republic, Iceland, Norway Standard £13.50 3-7 days
Courier £27.00 2-4 days
Swizerland Standard £13.50 3-7 days
Courier £30.00 2-4 days
Qatar Standard £13.50 5-9 days
Courier £37.00 3-5 days
USA Standard £15.00 5-9 days
Courier £24.00 2-4 days
Canada Standard £18.50 5-9 days
Courier £29.00 2-4 days
United Arab Emirates, Kuwait, Hong Kong, Israel, Saudi Arabia Standard £18.50 5-9 days
Courier £35.00 3-6 days
South Korea, China, Singapore Standard £18.50 5-9 days
Courier £37.50 3-6 days
Japan, Taiwan, Philippines Standard £18.50 5-9 days
Courier £41.00 3-6 days
Brasil Standard £18.50 5-9 days
Courier £48.00 3-6 days
Australia, New Zealand Standard £19.00 6-12 days
Courier £40.00 3-6 days

Our shipping rates will be highlighted in your order. Once leaving the EU, you will be solely responsible for any additional customs, tax or duty charges. Please be aware these may cause a delay to your delivery. Full payment will be required before the order is dispatched. We are not responsible for delays caused by unattainable authorisation from credit card companies or banks.

Privacy Policy

When purchasing goods from Hucklebones we ask you to provide details such as name, address, email address and contact numbers. Some of this information will be kept on record by Hucklebones so we can recognise you as a customer the next time you contact us. We may use your details to send you information on new collections or other exciting news about a Hucklebones collection. We will never pass your personal details onto any third party.

Payment Processing

All payments made on www.hucklebones.co.uk are processed via the secure payment processor PayPal. This payment feature allows you to purchase items from www.hucklebones.co.uk with your credit or debit card or with your own PayPal account. All transactions are 100% secure and no sensitive payment information is held on our servers.

We accept Visa, MasterCard, Maestro, Visa Electron, Delta and PayPal.

Feedback

We always welcome feedback from our customers. If you would like to send us any feedback or comments you can do so by emailing [email protected].

Copyright & Trademark

The contents of this website (including pictures, designs, logos, images, text and all other materials) are the copyright registered trademark to Hucklebones Ltd. The laws of England are the governing laws for all matters.  Any disputes will be subject to the exclusive jurisdiction of the English courts.

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